Hello, We Have a Problem: Crisis Hotline

crisis hotline, crisis intervention

Photo credit/Wikipedia

Would YOU be capable of handling a real crisis on the phone? I’m not so sure, with all of my education, experience in dealing with patients, clients and victims/survivors, whether my knowledge and common sense would effectively apply in all situations.

Could I do it? Could you??
According to the (Albert R Robert’s, Ph.D.) Seven Stage Crisis Intervention Model, one must:

1) Plan and conduct crisis and biopsychosocial assessment (including lethality measures);

2) Establish rapport and rapidly establish collaborative relationship;

3) Identify dimensions presenting problems(including the “last straw” or crisis precipitants;

4) Explore feelings and emotions (including active listening and validation);

5) Generate and explore alternatives (untapped resources and coping skills);

6) Develop and formulate an action plan;

7) Follow-up plan and agreement (Point of crisis resolution). It appears that these assessment steps must be completed relatively quickly and skillfully.

Psychologist, Barry Greenwald, PhD of Oak Park, Illinois describes a crisis as: “Any event can be a crisis if it wipes out our ability to make sense out of what is happening. We become bereft of means for exercising some form of control on our lives. We feel helpless; the victim of events beyond reason and certainly beyond our control. It is only after we regain some sense of understanding and some sense of control that the crisis is reduced to something manageable.”
Caller Characteristics:

  • The caller is likely to be very upset and disorganized in his/her presentation. Occasionally, a caller will present in a wooden, robot-like manner, devoid of any feelings whatsoever;
  • The caller cannot make sense of or understand what has happened;
  • The caller complains of not knowing what to do and expresses a loss of ability to do anything about the acute problem;
  • The listener intensely experiences the caller’s sense of helplessness and feels a very real pull to intervene actively to take control of the situation.

The Response:

  • The listener can provide organization to the caller by asking questions;
  • Help the caller to just describe the events that have taken place without emphasizing the feelings. There will be opportunity to come back to them;
  • Try to get a feeling for the person’s coping style and what is still working. Sometimes, it is just necessary to encourage and reinforce coping styles that are very wobbly.
  • Questions such as: “What do you feel you’ll be able to do?” “Is there something you want to do about this?” Their responses can provide clues as to how well a person is coping and where you might need to lend your skills to theirs;
  • Gently educate the person as to what they might expect for the next couple of days during the acute phase of the crisis (A roller coaster effect and that this is very normal)
  • In any crisis call, you should listen for and be alert to suicidal potential. If you sense that possibility, do not hesitate to bring it up for discussion. You may have to actively encourage the person to seek a safer situation, and arrange for people to be with her or him, or even suggest hospitalization;
  • Make concrete plans with them in a step-by-step fashion and only for the next couple of days. And…encourage the caller to call back after a few days in order to see how things are going;
  • Be aware that, a crisis can be the tip of an emotional iceberg…. that further professional intervention may be needed…

Do you feel re-assured yet? If not, how much training is really needed?

An internet search revealed a range of 55 to 200 minimum hours. One resource offering accreditation, training conferences etc. is Contact USA, (a network of crisis intervention centers across the nation.) Conceived in 1967 as a response to the growing social issues of a changing nation, CONTACT has grown and evolved into a network of over 50 centers in 20 states, exploring new ways in which to serve their individual communities.
Anyone who volunteers in a crisis situation is a VERY SPECIAL PERSON in my book!

My Dad “In the Rear View Mirror” 

Donald Gore

Donald Gore, my father

Another milestone is occurring this week; the 34th anniversary of my father Donald Gore’s murder. There’s no easy way to say it. In searching my mind for what to write, what might inspire others to carry on with their journey, I struggle with each passing year.  Some of the bad memories have faded away to oblivion, other images have remained in infamy.

In this struggle, I realized that if I cannot say something new or different, it’s not really about my dad anymore, it’s about the mission of serving others in his memory. The circumstances of the crime and the myriad of errors that occurred remain the same. However, there are always new challenges and new people to assist.

(My previous blog relates the circumstances of my father’s murder if readers are unfamiliar: History can only be written by the survivors….)

Actually, I have two milestones here; April 17, 1981, my father’s “death anniversary”  is the first milestone.  However, a much more celebratory, yet bittersweet, anniversary is the two-year anniversary of the parole hearing for the perpetrator that occurred on April 24, 2013. A day to remember for me and my family was captured well by Dr. Laurie Roth on her national radio show the same evening; the good, the bad, the ugly all rolled into one!  If you’re in a similar circumstance I hope listening will provide you with helpful information.

A Victory for Victims of Crime

Of great significance was the fact that our family was able to fend off a bid for freedom for my father’s murderer for another five years AND changed State of Connecticut Policy in terms of upholding a victim’s right to anonymity.  Using our right to deliver a victim impact statement was of utmost importance in this hearing and helped generate the outcome.

Dealing with a dangerous criminal face to face, and prohibiting access to a family via the internet, is of utmost importance and we are proud to be a part of positive change for other victims of crime.  Victim Anonymity PRESS RELEASE 8 12 13

The entire experience was disturbing after all these years, and yet it was our shining moment in the best of ways. For her assistance to my family, thank you to Attorney- Advocate Michelle S. Cruz for the miracles that took place that day due in large part to her skills!

Who was My Father?

Donald Gore racing his motorcycle

Donald Gore racing his motorcycle

Donald W. Gore was man like any other. He was not perfect, but did the best he could and always provided for his family with a fierce work ethic. His claim to fame involved motorcycle championships many years running.  He was on the verge of a new entrepreneurial opportunity when he was struck down forever at age 47.  Today, all family members carry on each in their own ways. I say proudly, I not only survive, but thrive!  For all of the professional relationships and friendships I have made over these many years, I am forever grateful.

So, if there is one lesson to be learned from murder, it is that you can carry on and even thrive with time!

We will have to “prepare with our armor and our raw emotions” for the next parole hearing in 2018, however, there is so much work to do for others in the meantime! My Dad would like that!

My Dad “In the Rear View Mirror”

The Irresistible Force Meets the Hired Killer of the “Manson Family”  

 A Victory for Victim Impact

Doris Tate delivers victim impact statement at the parole hearing of Tex Watson

Doris Tate delivers victim impact statement at the parole hearing of Tex Watson

Imagine my surprise when perusing YouTube to suddenly come upon a video that “speaks a million words” in just over four minutes!

Doris Tate was a heroine and the mother of pregnant actress Sharon Tate, who was brutally murdered by “Tex” (Charles Denton) Watson.  Tex also killed four others during a spree murderous rampage over two days. Tex and others carried out the killings orchestrated by Charles Manson.  The scene was Benedict Canyon in Los Angeles, California, August 1969. Watson was found guilty of murder in 1971. However, the death penalty was overturned in California in 1972 for four years and his sentence was commuted to life in prison.

All baby boomers recall the horror of this crime. The heinous acts included stabbing Sharon 16 times as she was in her 8th month of pregnancy; scrawling the word “PIG” on the door of the Polanski-Tate home and killing three of Tate’s houseguests. Co-conspirators Susan Atkins and Patricia Krenwinkel murdered coffee heiress Abigail Folger and neighbors Rosemary and Leno La Bianca.  Leno LaBianca suffered seven stab wounds and had the word “War” carved in his abdomen.  Prosecutor, Vincent Bugliosi called Atkins “A heartless bloodthirsty robot” who did Manson’s bidding.  Susan Atkins admitted killing Sharon Tate.

According to internet sources, all surviving participants are now advanced in age and have accepted responsibility. (Susan Atkins died in 2009). Tex converted to Christianity, became an ordained minister,  married while in prison and had three children in the 1980’s. Watson was denied parole at least 14 times over the years.

“I Feel Sorry for this Man as he Chose this Way of Life.”

Doris Tate, mother of slain Sharon Tate

Doris Tate, mother of slain Sharon Tate

Was it a comfort to Doris Tate that Tex had “accepted responsibility” in his own way? I doubt it. Doris had the opportunity to “go head to head” with Tex in 1982. This was the first ever true victim impact statement delivered by a female.   I am not sure that I would have had the strength or courage to sit three feet away from “my murderer” across the table, as she did!

Doris became the champion of victim’s rights in the midst of the most horrific crime of that era.  She was adamant that serial killers could never be trusted, rehabilitated or released from prison. The followers of Charles Manson were little more than hollow waifs duped into thinking that Manson’s propaganda and drug induced brainwashing and hate “served a higher purpose.”

In reality, it caused irreparable harm to many. It introduced the “love and peace generation” to mass murder and forever tainted our hearts!

The First Victim Impact Statement by Doris Tate: (4 min,26 secs)

Watch and listen at least twice …. Just amazing! 

https://www.youtube.com/watch?v=gr-MUJsROKQ 

 “When Do I (As the Mother of Sharon Tate) Come Up for Parole?

Indeed! When your daughter is 8 month pregnant and is stabbed 16 times, you are forever a prisoner of the horrible details. You miss out on life milestones that will never be.  You never get relief. You don’t get your loved one back and you never come up for parole!

I won’t even get into the bizarre effort of Susan La Barge, the daughter of Rosemary and Leno La Bianco  who pleaded for the release of Charles Tex Watson in 1990. Susan’s mother was stabbed 42 times! I won’t even get into it! I won’t tell you what Doris said! Talk about crazy!

Sadly, Doris Tate passed away on July 10, 1992 at age 68.  Her memory and accomplishments will live on in history and in the hearts and minds of crime victims everywhere.   May you finally rest in peace Sharon and your grandchild.

This brings me to the point that, in 2015, a finely crafted, personal victim impact statement can create a powerful impact, as Doris’s did to pave the way for others. Don’t leave such an important event to chance.  Contact me with advanced notice for optimal results!  And NEVER forget about Doris Tate!

You can find details on Victim Impact Statement Assistance at this link:

http://donnagore.com/victim-impact-statement-assistance/

Perseverance with a Purpose: The Cue Center for Missing Persons 2015 Conference

CUE-Conference-Flyer-20151

No matter how it is traditionally measured, perseverance took center stage at this year’s 11th Annual Community United Effort for the Missing Conference. It is “the glue of one’s existence” once a missing person and/or potential homicide occurs. Weeks, months, years can pass while the mind, the heart and “every molecule” searches for the reason why with the fervent hope of a rescue versus a recovery.

In the beginning, assumptions are made by families that surely with all of the professionals involved, a blanket of publicity, clues, answers to the puzzle and a final outcome leading to justice will be theirs.

However, reality is often a bitter pill. Crime victim families are never prepared for the onslaught of the hard truths and emotions that “come with the package.” Monica Caison, aka “the Searcher,” the Founder of CUE and the visionary for families of the missing, guides the wounded and broken-hearted to a better place once trust is established.  Her uncompromising standards of excellence have paved the way for unparalleled success in many arenas and won the respect of professionals in the realm of missing persons. It takes a nationwide network and a very special village of dedicated individuals to accomplish her work in order to mend families on the path of their “new normal.”

The 2015 11th Annual Conference was my fourth time witnessing an incredible coming together of good souls, talented people with a mission in their hearts to serve, honor and educate. Unlike other professional conferences, this gathering is never about a “fee for service.” Rather, it is all about community as the name states in a way that no other gathering achieves! New people from across the country “attend and blend” with the veterans who have chosen to use their grief, along with interested volunteers for a productive purpose. In my experience, it takes but one exposure to this event to “hook you forever.” It matters not what your affiliation is you will be transformed!

“The Framework”

At some point in the sequence of events, a “light bulb” will appear. It could occur when Chip Krieger, a personable master of ceremonies, perpetually keeps the action going with a full agenda, good humor and lots of respect for the participants. He also doles out the many donated gift baskets as if,” just for a moment”, we think this must be a cruise, rather than a conference for the missing!

A brief three-hour period of levity in which you can dance and sing the night away to karaoke favorites or “dress up goofy” in the photo booth! What fun! (I got my souvenir with Monica!)

The lightbulb moment could happen when you participate in a newly created law enforcement panel who fields questions previously gone unanswered. Truth be told, families do want answers more than anything. However, often there is no answer, or the answer varies based upon the jurisdiction. In any case, courage abounds whether you are on the law enforcement side of the table or the survivor‘s side.

Drones 101” The Wave of the Future, and how they pertain to search and recovery efforts (as well as over 300 + other uses in the future was presented by John Minor, military and academic expert  of the Unmanned Vehicle University based  in Phoenix , AZ.

Your light bulb may begin to shine when learning about “No Body Convictions” that have occurred with increasing frequency and gained wider acceptance thanks to expert skilled prosecutor and author Tad DiBiase.  Still another reason for hope and perseverance.

The hard truths about Human Trafficking and all of its ugliness (the who, what, where when and why) were laid out as Criminologist, and Director of the Cold Case Investigative Research Institute,  Sheryl McCollum and co-presenter Duane Thompson, Ph.D; gave an animated presentation of their investigative experiences in Atlanta.

The “Jane Wayne of the Courtroom” and cable TV, attorney  Holly Hughes,  gave a rousing presentation, Legal facts that can damage your case, discussing the “don’ts”  for crime victims which can damage their cases. Good practical advice interspersed with real courtroom examples!

Victim families are always interested in the forensic side of cases. Commander Peter Cestare educated participants concerning   the processing of the crime scene, and preservation through the presentation of evidence during courtroom testimony in Crime Scene to Courtroom.

Pet First Aid Class

Pet First Aid Class

Early in the conference, I heard rave reviews about the “hands on- on the floor” training regarding the importance of “Canine First Aide.”  Animals need care too!  CPR and First Aide training are the mainstays for the “boots on the ground” volunteers.

Nothing sets off a victim more than the media. Media Matters as told by long time CUE supporter, South Carolina Outreach Coordinator, Brian McQueen. As News Director for the NBC affiliate in Columbia, you will find no one more dedicated and concerned with accuracy and compelling coverage of missing persons families. He’s a true soldier in the fight for awareness!

“The Heart: The Victim’s Hour Presentations”

Listening to and relating our true life ordeals and experiences with violent crime and missing persons is the most difficult and heart wrenching aspect of the CUE Center Conference. Sometimes intimidated by the microphone, victims are gripped with emotion, trying to organize their thoughts, often through their tears conveying the circumstances and how very much their loved one is missed. They speak of personal qualities; special moments shared and lost opportunities for the future. This act is repeated informally over and over throughout the Conference. It is the “lifeblood” of the CUE- this give and take of educating and healing.  And, in the telling the first time, I believe families are set on the path of survivorship.   This year’s family representatives spoke of missing loved ones: Bonnie Santiago, Janet “Renee” Field, Jason Bolton and Christopher Douthat.

A special source of pride for me was the fact that five Connecticut based detectives were in attendance at this conference from New Haven’s Cold Case Unit and the Town of West Haven (where the University of New Haven and the Henry Lee Institute of Forensic Science is located.) I was nervous in the beginning, for new people often feel like a “fish out of water.”  I did what I could to facilitate and then others took over to have conversations in various and sundry places and late into the night. One such conversation I participated in with Monica and “the Connecticut Five.”  Monica was at her best, full of information, and engaging all of us well into the wee hours.  Four hours of sleep that night, but it was so worth it. Monica and her team paved the way to truly understanding the families’ plight for these detectives by the end of the Conference. I was so proud!

It is in these late night discussions that ideas about cases and future collaborations are forged. This is the true magic that occurs without much effort for everyone gives freely from the heart. Nothing else matters!

What Victims Really Want

Monica spoke from the heart at the State Outreach Coordinators’ orientation and at the start of Sunday’s wrap-up. Her sage advice resonated with those who know, who have been part of the fabric of the CUE, adding their family stories to the thousands of families served in 20 plus years. Her ability to always be sensitive to families needs first and foremost and recall the most salient facts when illustrating a point is nothing short of amazing. As an audience, what we take away is of greatest importance. Each uses a “personal yardstick” to measure success. I was struck by her presentation recounting “fact or fiction” in the missing persons world.  Better to debunk the myths than to assume we always know the facts and understand every nuance.

What Families Can Do After the Tent has Folded and the Circus has Left Town was a skillful metaphor used to demonstrate that families need to be very much part of the equation.  We cannot wallow in grief. We must go to work, for with hard work, healing comes. Taking initiative with the assistance of others, building community is empowering. On this journey,   we will not only survive, but thrive and blossom!  I have seen it a thousand times! It is in this context that we set the building blocks for a future resolution with “person power” and faith in God.

The National Candlelight Service

Families honored at the National Candlelight Vigil

Families honored at the National Candlelight Vigil

The procession began with several busses proceeding along the approximately eight mile route with a full police escort, sirens blazing, stopping traffic along the route to the site of the service! This ceremonial gesture, I believe, was a first, and testament to the respect that law enforcement holds for Monica Caison and the CUE Center.   It certainly was a prideful moment for all of us who witnessed it!  The magic of the WWII USS North Carolina Battleship on the brisk ,but tolerably cool night,  against the backdrop of the Cape Fear River in Downtown Wilmington was the scene of the  moving tribute to persons gone missing.  Loved ones were in attendance to represent them, as well as civilian and law enforcement advocates. It was time to award the many who have contributed and those who have passed.  The beautiful color photo memorial wall featuring several dozen victims was unveiled and shone against the lights and hearts of all who participated.   Two musical tributes by Heather Cohen were breathtaking. We also appreciated the talent, wit and “peppering humor” of MC, local TV personality, Sandra McClammy and the inspirational words of Reverend Angie Davis.   Special honorees this year included the families for Gerald Graham, Angie Pipkin and Alysha Tucker.  Two Musical Tributes by Heather Cohen and the inspirational Reverend Angie Davis.

The Heart From My Perspective

Families of those who go missing, or are survivors of homicide, no matter how it occurs, do not want “closure.” This term is a misnomer so frequently used by law enforcement, the media and the legal profession.  Closure is not possible. We have wounded hearts that will forever be damaged. Closure implies that there is a timeline sequence – a beginning, middle and end to grief and pain. An end is a final act. Concerning missing persons in particular, your psyche is perpetually in a “state of suspended animation” if you will – waiting for the other shoe to drop, the next tip to come in or waiting for a person to “grow a conscience.” It is never ending! It is torture! You can see it in their faces, you can hear it in their voices. The term “resolution” is more appropriate as it is more accurate and describes what is happening similar to “chapters of your life.”  The event (i.e. My father’s homicide) will never go away totally for me, although it may fade. BUT, I have successfully made it through many chapters. Each chapter leads to the next. We can never “close the book totally,” but we can achieve a resolution at the stage we are in.

To distill it to its core, when dealing with the uninformed general public, and the media who deals in sound bites, victims need a sense of purpose in their journey versus the ill-conceived “closure.”  A sense of closure means something to do that is productive which contributes to the overall effort of finding their loved one. They cannot sit idly by. Sometimes there is a fine line between “helping/doing what comes natural” and “interfering “with the investigation.  Therefore, the case manager and the police must assess the situation and assign the family a task(s) that will help and at the same time empower them. Such tasks might be small in the overall scheme, but vital just the same. Examples: Gathering photos, constructing a timeline of the last days as they recall their loved one’s activities. If there is a search, purchasing food and water for teams etc.

The Passage Award in Memory of Susan Murphy Milano

Marshia Morton receives the Passage Award

Marshia Morton receives the Passage Award

This award is given to an individual, who has suffered the loss of a loved one by being a missing person, victim of homicide or one that has survived the cruelties from intimate partner violence. This award recognizes the survivor that has healed and who has risen above to contribute oneself to those who remain in need of guidance, empowerment, support and who continually hold a devotion to the cause in memory of Susan Murphy Milano.

This year’s recipient of the Passage Award – Marshia Morton – an excellent choice, who quietly assists in several capacities for the CUE and is a Missouri State Outreach Coordinator.

Another person who is beloved to the CUE organization for being a tireless advocate, as well as the father of a missing daughter, was Robert Cooke, of Georgetown Texas.  Until his death in November, 2014, he had the distinction of participating in every CUE Center Conference since its inception.  He was a special friend and supporter to Monica who is missed every day.  Tragically, his daughter, Rachel Cooke vanished while jogging in 2002 while visiting her parents. She remains missing.

A memorial scholarship for a fee paid conference was set up in his name and was awarded to Gail Soles, the mother of missing Crystal Gail Soles.

Finally, there were so many acts of random kindness from helping, listening , giving, sharing ,awarding expensive goods won (such as a guitar) and hugs throughout!

It humbled me to share my room with family members of one of the vigil honorees. The story of the loss of her daughter, Elisha Tucker is tragic, and only one of many which has befallen the family .

I thank those who assisted me especially Rachael Caison, Delilah Jones, Jerry Sigmon, and Sheryl McCollum for your special assistance and kindnesses. Let’s make it a great year filled with hope for families of the missing!

Donate to the Cue Center for Missing Persons  

CUE Center for Missing Persons